Click the ‘Get Care’ link and fill out the details in the short appointment form. Our patient care team will contact you shortly afterwards to arrange your appointment with the doctor. Be sure to enter your contact details correctly, keep your phone off silent if possible and make sure that your phone allows calls from an unknown number or blocked caller ID if your appointment is a phone call. Get started taking control of your health here!

There are no apps to download with Rocket Doctor. You can simply access our services from the browser of your smartphone, tablet or computer. Submit a request for an appointment here.

Our advanced digital platform and care coordination team will analyze your healthcare data and preferences to match you with a physician who is an expert in your specific condition. This ensures you receive the most appropriate and effective care.

Your privacy and security is our top priority. Our platform is fully HIPAA compliant and adheres to all relevant privacy laws and regulations, ensuring your personal health information is protected.

Rocket Doctor will schedule your appointment with a doctor at the earliest time that suits you. 99% of our appointments are scheduled within 24 hours. In some cases, it may take longer than this due to availability and/or your specific clinical needs. Click here to book your appointment today!

A board-certified physician licensed to practice medicine in your state will speak to you where you can discuss any symptoms or concerns that you are feeling. The doctor will assess you and put together the best care plan for you. If a prescription is required, arrangements will be made to send it to a pharmacy of your choice. If a lab requisition, imaging form or specialist referral is required, the doctor will work with you to help organize the appropriate next steps.

While your appointment does not have to be a video call, we strongly advise for all sessions to use video whenever possible. When seeing a physician, a great deal of information is provided simply by them getting to look at how you are interacting, breathing, sitting and your overall comfort levels. It is often important for your doctor to see your facial expressions to better understand how you’re feeling.

We understand that sometimes a video call might not be preferred, particularly if the condition is one of a sensitive nature. You can request for a phone (audio) conversation if this is your preference. For video appointments, please join your session 5-10 minutes early to test if your audio and video are working before your doctor joins the visit.

A stable internet connection is required for a video appointment. If you have been disconnected from the session, attempt to reconnect as soon as possible. You can also request to have an audio/telephone conversation with the doctor; however, in a lot of cases, the doctor’s assessment may rely on visuals to better understand the conditions.

Please make sure that the phone allows calls from an unknown number or blocked caller ID to make sure that the doctor will be able to reach you.

Prescriptions are sent to a pharmacy of your choice so you can collect at your convenience.

Prescriptions are sent using either an integrated e-formulary, or in cases where a pharmacy is not yet participating with the e-formulary, these will be sent via electronic fax.

Prescriptions are usually sent to the pharmacy right after the appointment. You can contact the pharmacy directly to confirm if it’s ready for pickup. 

In the unlikely circumstance that your pharmacy has not received your prescription within 1-2 hours of your appointment, please email patientflow@rocketdoctor.io for assistance and/or call (844)-996-3763

You can request to see any physician that practices on Rocket Doctor’s platform as long as they are licensed to practice in your state. However, appointments will be subject to their specific availability. In general, we do encourage patients to see the same physician in order to assist with longitudinal care.

You can also request for a doctor of a specific gender, clinical specialization or language. Speak with one of our Patient Care Coordinators to help determine which physician is right for you.

If specialist care is required, our physicians can refer you to specialists within our network or externally. We ensure that you receive the necessary follow-up care and support.

With your consent, we can pull your medical history including your medical records, ER visits and medication which the doctor can review ahead of, or during your appointment. While each doctor may not have time to review these records in-depth in advance of your visit, the system ensures access to the information that will assist in your care as streamlined and efficient as possible.